Frequently Asked Questions
What are your shipping times?
We ship your order the next day. You’ll receive your tracking code as soon as it’s on its way.
Here are the approximate delivery times for our free shipping:
- USA: 2-5 business days
- Canada: 2-5 business days
- Europe: 3-7 business days
- Australia: 5-14 business days
- Rest of the World: 5-20 business days, depending on location
** Faster shipping options are also available at the checkout if you need your order even sooner.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Plus, we ship the next business day, and you’ll receive your tracking number the following day.
What is your return policy?
We accept returns within 30 days of delivery, with the return postal fee paid by the customer.
** Please note that, at the moment, earrings cannot be returned due to hygiene reasons.
What materials are used in your jewelry?
Our jewelry is crafted from 100% certified sterling silver (925) and features authentic Polish amber. We’re committed to using high-quality materials that are both beautiful and durable.
Will your silver tarnish over time?
No, our sterling silver jewelry is designed with a non-tarnish finish, ensuring it retains its shine and elegance for years to come.
Is your amber authentic?
Yes, we use only authentic Baltic amber, carefully sourced from Poland, to ensure its quality and beauty for years to come.